Phase 1: Project Information, Price Quote and Scheduling

At Swank Web Design, you will work with one single designer for the entirety of your project. If you have a preference you can request one of our designers up front, otherwise your project will be given to the first available designer.

The design process starts with finding out everything we can about your project. We will send you a website brief after you contact us. From your answers we’ll have an idea of the scope of your project and your needs so we can give you a price quote.

If you accept the price quote your designer will add your project to her schedule and let you know the tentative start date. Please be advised this may be anywhere from a few weeks to a few months away depending on her current work load.

Depending on the size of your project, your designer may send you a contract to read and sign (electronically). The contract outlines the basic rights and responsibilities of both you and your designer so please read it carefully before signing.

A down payment is due prior to the start of any work. Depending on the project/designer, you will need to pay 30 – 50 percent of the price quote up front. If partial payment is made upfront, the final payment(s) will be due upon project completion before complete control is handed over from designer to client. PayPal is preferred however we may also accept check or money order.


Phase 2: Design

A new website (or a redesign) generally takes 1-2 months but everything is dependent on the scope and complexity of your project. Your designer will be able to provide you with an estimate of how long it will take. Please note that if you decide to change the scope of your project or add any extra features/services, you will be billed (usually upon project completion) for the extra time incurred.

We will work with you and your answers from the website brief to create a mock-up of your new website which we will send to you for your suggestions and/or approval. Design includes up to two mock-ups and up to four minor revisions to the final mock-up. It is very important that, after the first mock-up, you list every change that you wish to be made for your final mock-up so that we may complete the design to your satisfaction.


Phase 3: Development, Installation and Testing

After the final mock-up is complete and approved by you, the installation process begins. Your designer will need any pertinent information necessary to install your new design (i.e. CMS log in information, ftp/cpanel username and password, etc.). Please set up a temporary password for your designer if necessary.

You will be able to preview the design once it is installed and list any minor changes you wish to be made. Graphics and layout cannot be changed at this point (that was approved by you in the mock-up stage), but smaller changes may be made such as link and text colors, margins, content additions, etc. Please list all changes and we will try to implement all of your requests. Your designer reserves the right to say when you have exhausted her services, so please stay within reason.

Once all final changes have been made and approved, your designer will test out the new design. We will do our best to ensure that your new design is functional in the latest versions of Internet Explorer, Firefox, Chrome, Opera and Safari for Windows and Mac but cannot guarantee it will look the same on all browsers/platforms (especially older ones or ones in beta). If you have opted for a responsive mobile friendly design we will also test your design on multiple tablets and phones to ensure a good mobile experience.


Phase 4: Launch and Maintenance

Once installation and testing is done and everything is to your satisfaction, we’ll launch the new site!

We’ll send you all the pertinent logins we may have created for you and you will assume full control over the site. Your designer will also send you a tutorial for any special processes you may need to know to maintain or update your website.

You can always email your designer if you have questions or need help with anything. We also offer additional website maintenance if you don’t have the time or desire to update and/or maintain the site by yourself. Please email your designer about rates and scheduling.