Questionnaire, Ordering and Scheduling
The first thing you will need to do it fill out our design brief. We will either send it to you to fill out after you first contact us or you may go ahead and fill it out now and send it in (instructions on form). From your answers on the questionnaire we will be able to have more of an idea of the scope of your project and your needs so we can give you a price quote for your project and a tentative start date.
It is important to note that the price quote you receive is based on the scope and complexity of your project and the estimate of the time it will take us to complete it. We come up with this estimate from the the design brief you have filled out and any other information we have collected from you about your project. This is an initial price quote. If after payment is made and work is started you decide to change the scope of your project, add any extra services or you misrepresented your needs on the design brief, you will be billed (usually upon project completion) for any extra time incurred over the initial estimate.
Payment is due prior to the start of any work. It is used to seal your place in your designer’s queue. Your designer will bill you and no work will begin until payment is received. Depending on your project/designer you will need to pay 50 – 100% of the price quote. If partial payment is made upfront, the final payment will be due upon project completion before complete control is handed over from designer to client. PayPal is preferred however we may also accept Google Checkout, check or money order.
After payment is made to your designer, you will be contacted regarding when she will be able to start your project. Please be advised this may be anywhere from a few days to a few months away depending on her current work load. Designs are completed in the order in which they are received. Rush orders are possible however, there will be a 20% price increase.
Design, Installation and Testing
The Design and Installation process time is dependent on the scope and complexity of your project.
We will work with you and your answers from our design questionnaire to create a mock up of your new website which we will send to you for your suggestions and/or approval. Design includes up to two full mock-ups and up to 4 minor revisions to the final mock up. It is very important that, after the first mock-up, you list every change that you wish to be made for your final mock-up so that we may complete the design to your satisfaction.
After your final mock-up is complete and approved by you, the installation process begins. Your designer will need any pertinent information necessary to install your new design (i.e. CMS log in information, ftp/cpanel username and password, etc.). Please set up a temporary password for your designer if necessary.
You will have a chance once the design is installed to list any minor changes you wish to be made. Imagery and layout cannot be changed at this point as that was approved by you in the mock-up stage however smaller changes may be made such as link and text colors, margins, content additions, etc. Please list all changes, and we will try to implement all of your requests. Your designer reserves the right to say when you have exhausted her services, so please stay within reason.
Once all final changes have been made and you have approved everything your designer will test out your new design. Swank Web Design cannot guarantee our designs will view correctly in every single browser and/or platform. We will do our best to ensure that your new design is functional in the latest versions of Internet Explorer, Firefox and Opera, Netscape and Safari for Windows and Mac but cannot guarantee it will be the same for other browsers/platforms (especially older ones or ones in beta). If you use a different browser or platform, and would like a design done to meet that browser or platform’s specifications, please consult with your designer. (Additional fees may apply.)
Once your design is completely installed and everything is to your satisfaction you assume all responsibility of your site. If after completion you feel you need major revisions or additions to your project you will be put on your designer’s schedule as a new work order, and will have to wait in line behind any clients she may be already working with and will be billed accordingly.
However, you can always email your designer if you have questions or need help (again, within reason). We also offer website maintenance if you need continual help with your website. Please contact your designer for more information.